Our Annual Membership Survey is an important opportunity to engage with our members and help ensure our work supports you and your organisation.
2022 Results
Thank you to all our members who took the time to complete our 2022 Member Engagement Survey.
See below for a summary of the results.
Comparison table
| Year | 2018 | 2021 | 2022 |
| Responses | 128 | 110 | 99 |
| Satisfaction | 6.78 | 7.33 | 7.39 |
| Net Promoter Score | 4 | 27 | 31 |
Satisfaction
74
Overall member satisfaction
30
Highly satisfied
(rating of 9 or 10)
(rating of 9 or 10)
41
Satisfied(rating of 7 or 8)
28
Less satisfied(rating of 6 or below)
Recommendations
31
Net Promoter Score
8
Average likelihood of recommending to others
Net Promoter Score:
Customer satisfaction benchmark that measures the likelihood of others recommending your organisation or service to others. Scores range from -100 to +100.
Top 5 Key Drivers for Membership
- Access to resources (67%)
- Gain new ideas and strategies (55%)
- Participate in training opportunities (46%)
- Access to advice and support (42%)
- Support the sector (41%)
Successes
- Staff professionalism (friendly, reliable, helpful, knowledgeable, responsive)
- Support, information and resources provided
- Quality and value of training
- Networking opportunities
Areas to Improve
- Variety and availability of training offerings
- Increasing networking opportunities
- Online event functionality
- Extending reach and accessibility in regional areas
- Greater government influence
Advocacy
Our members’ perception of Volunteering Victoria’s advocacy efficacy:
- 59% feel we are effective in influencing State Government and members on policy matters that impact volunteering
- 64% feel we are effective in supporting Volunteering Australia, State Peaks and others to succeed in the changing world of volunteering
- 51% feel we are effective in enabling members to advocate within their own sector to support the rights, well-being and interests of volunteers
- 84% feel we are effective in developing and promoting resources that improve the volunteering sector and the volunteering experience
Member Opportunities
55
feel they have opportunities to contribute to our purpose
71
feel they have opportunities to contribute to meetings, events and advisory groups
69
feel they have adequate opportunities to network with other members
Areas of Focus for 2023
The main problems or barriers to volunteering that our members would like us to address in the coming year through our advocacy and policy work:
Screening
Volunteer recruitment
Funding
Inclusion & diversity
2021 Results
Satisfaction
73
is the average satisfaction rating of members
20
highly satisfied (rating of 9 or 10 out of 10)
49
satisfied (rating of 7 or 8)
32
less satisfied (rating 0 to 6)
Net promoter score
27
Our net promoter score
8
out of 10 was the average likelihood of members recommending us to others
What is the current status of volunteering activities?
Interestingly, the timing of the survey coincided with the end of the latest lockdown. The responses showed a gradual return to life of volunteering activities with:
35.4
where volunteering activities were still modified, with some continuing and some suspended or stopped
28.1
where most volunteering activities were continuing with some adaptation
16.7
in the process of re-starting their volunteer program
What is the awareness level of weVolunteer?
53
know of weVolunteer
19
are unaware of the program
22
would like to know more
6
are registered to weVolunteer
How effective is the advocacy from Volunteering Victoria?
42
agree that Volunteering Victoria is successfully influencing State government and members on policy matters
38
agree that Volunteering Victoria is successfully supporting Volunteering Australia, State Peaks and others to succeed
20
agree that Volunteering Victoria is successfully enabling members to advocate within their own sector to support volunteers
47
agree that Volunteering Victoria is successfully developing and promoting resources that improve the volunteering sector
54
agreed with all the four options
Top 5 key drivers for membership
The five key drivers behind our members’ decision to join Volunteering Victoria were:
- getting access to resources (71%)
- access to advice and support (44%)
- participating in training opportunities (40%)
- gaining new ideas and strategies (36%)
- being represented by the peak body (32%)
