Volunteer management toolkit

Attracting and retaining volunteers is not easy, largely because volunteering involves freedom of choice on the part of the volunteer. People who feel empowered, rewarded and appreciated in their volunteer role are more likely to contribute to, and continue in that role. Implementing a comprehensive and successful volunteer program requires time, commitment and personnel, as well as an understanding of why people volunteer.

Volunteer Management Tookit

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A well-managed and designed volunteer program will acknowledge the reasons for volunteering and strive to meet the needs of the volunteers by recognising their contribution. Success in doing so will return many benefits, both to the volunteer and the organisation they work for.

To help you manage your volunteers, Volunteering Victoria has developed a range of simple tools and templates. You are free to download these templates and adapt them to suit your organisation.

Acknowledgements

We are grateful for funding support provided by Sport and Recreation Victoria. Special thanks also to ClubHelp.

What's inside?

VOLUNTEER READY

Assess Your Needs
Screening Volunteers
Assessment
Position Descriptions
Application Form
Interview
References
Working With Children Checks/Police Checks
Induction
Supervision
Feedback

RECRUITMENT

Recruiting For Diversity
Where Your Organisation Can Find Volunteers
Tips For Finding Volunteers

GET YOUR VOLUNTEERS STARTED

Policies and Procedures
Sample Volunteer Policy
Sample Information Privacy Policy Procedures
Purpose
Position Descriptions
Employ a Volunteer Coordinator
Sample Privacy Policy
Example Organisation Procedures
Collecting Information About Your Volunteers
Sample Volunteer Application Form
Induction Processes & Manuals
Induction Checklist
Sample Induction Checklist For New Committee Members
Welcome Letter
Contact Details
Committee Charter Ideas
Transparency And Responsibilities To Members
Sample Committee Member Codes Of Conduct
Additional Documents
Sample Volunteer Induction Manual
Welcome to our Organisation
Organisation History
About Our Organisation
Benefits of Volunteering at our Organisation
Contact Details: Organisation
Contact Details: Outside Organisation
Contact Details: Emergency
Role Description

ORGANISE YOUR VOLUNTEERS

Volunteer Information Sheet
Expense Reimbursement
Expense Claim Form

ACKNOWLEDGE YOUR VOLUNTEERS

Recognising Volunteers - Ideas
Certificate of Thanks
Templates

DEVELOP YOUR VOLUNTEERS

Sample Volunteer Survey
Training Needs Analysis Tool
Performance Assessment and Feedback Tool

KEEP YOUR VOLUNTEERS SAFE

Risk Management
Sample Health and Safety Policy
Sexual Harassment
Sample Sexual Harassment Policy

COMMUNICATE WITH YOUR VOLUNTEERS

Dealing With Conflict
Social Media Policy

WHEN VOLUNTEERS DEPART

Exit Interview

Are you a sports club or organisation? An active volunteer workforce is critical to Australian sport, so it is perhaps surprising that very few sporting organisations have a dedicated focus on volunteer management.

That’s why Volunteering Victoria has developed a free sports-specific Volunteer Management Toolkit to help clubs support their volunteers.

Toolkit for Sports Organisations

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