Volunteer Management Essentials

We have a number of professional development opportunities which include a suite of Volunteer Management Essentials workshops. These provide managers and coordinators with the skills and knowledge fundamental to supporting a successful volunteer program. We also offer follow up Masterclass workshops that focus on the implementation of the national standards in the workplace to support best practice and outcomes. We hold public and in-house workshops and can even customise delivery of our program to reflect your organisation’s needs.

Course Title: Establishing A Volunteer Program

Duration: 1 day (6 hours)

If you are just getting started, this training module can guide you through all aspects of establishing a successful volunteer program, including how to recruit, manage and retain volunteers; best practice in volunteer program management; and legal and regulatory obligations around volunteering.

Learning Outcomes:

 At the end of the workshop participants will be able to:

 Understand the risks and benefits when engaging volunteers

  • Utilise a framework for establishing a successful volunteer program
  • Understand how the national standards can help direct volunteer programs
  • Reference handy tools for starting a volunteer program

Course Title: Recruiting and Retaining Volunteers

Duration: 3 hours

How can you compete in the increasingly tight market for volunteers?  Or encourage people to volunteer more of their time?  What about recruiting Gen Y’s?  And, once you’ve got them, what’s the key to making them want to stay?

With volunteering rates decreasing and people volunteering less time and with less flexibility, volunteer-involving organisations cannot afford to ignore these questions.  This module provides usable strategies for finding volunteers – and keeping them.

Learning Outcomes:

At the end of the workshop participants will be able to:

  • Understand recruitment and retention in line with the National Standards for Involving Volunteers
  • Develop customised and comprehensive recruitment channels
  • Develop strategies for recruitment and retention for any demographic
  • Develop positive networks 

Course Title: Inducting and Orientating Volunteers

Duration: 3 hours

A crucial point in a volunteer’s experience, induction and orientation sets the tone for the volunteering relationship.  It is also when volunteer-involving organisations can introduce organisational policies, addressing their legal and regulatory obligations. This workshop provides a step-by-step guide to the essential elements of induction and orientation, leaving participants with a best- practice model they can adapt and implement.

Learning Outcomes:

At the end of the workshop participants will be able to:

  • Describe orientation in line with National standards for Involving Volunteers In Not for Profit Organisations
  • Apply basic training principles
  • Develop a customised orientation / induction plan
  • Develop positive networks

Course Title: National Standards (Introduction)

Duration: 3 hours

This workshop facilitates understanding of the National Standards for Volunteer Involvement and how they can be used to as a framework to support best practice in volunteer management.  It enables participants to conduct a self-audit of their organisation against the Standards and provides guidance on the initial steps for implementing the standards.  The workshop also updates participants on developments with supporting resources and the Quality Mark system.

Learning Outcomes:

At the end of the workshop participants will be able to:

  • Explain the general intent of the Standards and how they can support best practice in volunteer program management.
  • Conduct a self-audit against the Standards.
  • Outline the initial steps to take to implement the Standards in an organisation.
  • Describe resources that are available to support the implementation of the Standards and any new developments with regard to the Quality Mark system.

Course Title: Managing Volunteers

Duration: 3 hours

Organisations that invest in managing their volunteers will get the most out of them – both in performance and commitment.  Making time to give feedback, as well as to hear from volunteers about their experiences, needs and aspirations, can mean the difference between a satisfied, long-term volunteer and one who is quick to move on.  Doing so can also avert the development of conflicts and grievances.  Participants in this workshop will learn practical approaches to performance management, as well as methods for managing conflict.

Learning Outcomes:

At the end of the workshop participants will be able to:

Describe a possible framework for managing volunteers

  • Explain the importance of performance management
  • Access tools that can be utilised by managers of volunteers for performance management
  • Devise a strategy for dealing with conflict

 

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