Mums paired with volunteer ‘Caring Mums’ for support

Why is becoming a mum often an emotionally charged time for women? For new mums, things are suddenly no longer the way they were. Nothing is the same. Her body is changing. Her role at work has had to go on hold or be reduced. Her relationships have changed as spontaneity goes out the window. Her income is often decreased and she can lose her sense of identity as she adjusts to her new role of mother.

Volunteers applying for the Caring Mums Program recognise these issues and concerns from their own experiences as mums.

The Caring Mums Program began in Melbourne in 2012 with the mission of pairing volunteer mums with new mothers to offer additional emotional support through this challenging period of life.

According to family therapist and parent educator Michelle Kornberg, people today are more mobile often due to relocation from the extended family. Many mothers find themselves without the support of ‘the village’ at the beginning of their journey of motherhood. They can feel quite isolated, unsupported and at risk of postnatal depression.

Michelle heard about the Caring Mums Program starting in Victoria under the auspices of the National Council of Jewish Women Australia – Victoria, (NCJWAVIC). An inner urge drew her to apply for the position of Program Coordinator. Ironically, she was not really looking for something new at that time. She had plenty going on in her life to keep her busy and involved.

“But when I saw the elements of the program, it was really something I so believed in! It has become one of my greatest passions,” said Michelle.

Michelle says she was really fortunate to have had amazing support around her when she was a new mum yet admits she still found it emotionally difficult at the time. Her thoughts are often with new mothers who have no support. Now working with the Caring Mums Program, she and her team of volunteers are on a quest to empower new mums and make sure no woman is alone through her motherhood journey.

“I feel that every woman should be emotionally supported as she adjusts to the biggest change she will ever go through and that is becoming a mum,” she stated.

The Caring Mums Program

The Caring Mums Program evolved from an earlier program initiated in Boston that was so successful it travelled to Israel. Later it was brought to New South Wales where it is known as Mum For Mum and run by the National Council of Jewish Women Australia (NSW). Four years ago it was introduced in Victoria and became known as Caring Mums.

“I felt really excited to be on the brink of a program that I felt was going to be so rewarding not just for the mums who were about to be on the receiving end of something that would have an incredible social impact but also for the work I would be doing in finding and training volunteers!” Michelle told me.

Winning at the Volunteering Victoria State Volunteer Awards

Michelle and I first met at the inaugural Volunteering Victoria State Awards ceremony at Parliament House in 2015 where she accepted the winning entry for the Impact Award on behalf of the NCJWAVIC for its Caring Mums Program. Now a year later, we were sitting over coffee chatting about how she became involved with volunteers and the program.

At the start of the program, Michelle’s days were filled with endless tasks on her to do list. Her appointment calendar was bursting. She had to creating a training manual and set up training. She needed to go out and promote the program to referral sources to ensure it would be embraced. Then she had to recruit volunteers.

“I went to local Councils, local family services, medical professionals and clinics which work with pregnant women and new mums to talk to people about promoting the program. Fortunately often the verbal response was ‘if only there was a service like this when I had children!’” she said.

To be eligible potential volunteers had to be somewhere on their own journey of motherhood as new mothers needed a role model who had experienced a similar journey.

Meanwhile, Michelle was allocated a small space in the offices of NCJWAVIC in Caulfield with one computer, a desk space and calendar. Volunteer Sharon Stone, (not that Sharon Stone!) who was already working with NCJW, came on board to assist her.

“Admin work is not my forte let me tell you! I’m a people person not a computer person,” jokes Michelle.

Pairing volunteer Caring Mums with new mums

Judging from the positive response to Michelle’s callout for volunteers, many women wanted to be involved in the program.

“We were inundated with responses. We held an information evening and volunteers were individually interviewed and we ended up with 24 potential volunteers for the new Caring Mums Program,” she told me.

Eighteen hours of training delivered over six weeks followed. It focused on communication, empowerment, the importance of non-judgmental support and active listening. Also the training highlighted ‘red flags’ for mental health and domestic violence issues.

The first Caring Mums volunteer was paired with an older mum with her first child. This mum had received no local support but now that was all about to change.

“This was a mum who felt very isolated even though she was surrounded by lots of loving caring people. And it was only when the relationship with the volunteer was well established that she felt really heard and understood for the first time. I knew then that the power of good training combined with an excellent caring volunteer was a winning combination!” said Michelle.

Volunteer Caring Mum Sharon

Volunteer Sharon Stone started volunteering as a Volunteer Caring Mum with the Caring Mums Program at its inception in 2012.

Regular reliable ongoing meetings between Caring Mums volunteers and their mums allow for a meaningful sincere trusting relationship to develop.

Sharon’s first experience was working with a single older mother living in inner Melbourne who was feeling isolated and unsupported.

“She didn’t have a partner and her family was living far away. Her previous life was as a high achieving career woman. Now as a mum she didn’t know anyone who had newborn babies to talk to about motherhood,” said Sharon.

“She told me that she felt lonely and uncertain about her future as a single mother. She was concerned about her financial situation, about the repercussions of going back to work and hesitant about meeting people in a social setting,” continued Sharon.

Every mum is different and her needs are different. This particular mum felt like things were missing in her life. Prior to motherhood she had been a very organised career woman. Sharon sensed that this mum was a structural thinker. So together they sat down and made a kind of a bucket list of what she would like to see her ‘new’ life become.

“This remedy worked very well for this mum but I’ve had countless mums since and that would not be the right approach for them. It’s not always about making a list but sometimes living in the moment and letting things happen organically,” said Sharon.

Another mum that she was paired with was from Germany and had no family around her. Her husband was working away and she was also feeling isolated, she and Sharon would meet on a weekly basis.

“I was a sounding board for all that was troubling her in that period of her life with her new baby. When her year with Caring Mums was up, we kept in touch. Actually she called me a year later to tell me she was expecting again and would like to re-establish our relationship for her second child,” said Sharon.

Recently one of the volunteers rang Sharon full of excitement telling her that her ‘mum’ had asked her to go wedding dress shopping with her and she just felt so privileged to be the ‘stand in’ mum.

The Caring Mums Program is offered for 12 months but a mum can opt out whenever she feels she’s ready. It’s a time when the volunteer mums know they have done their job well and can celebrate becoming redundant that is until they are allocated their next new mum!

By Volunteer Writer Lesley Sharon Rosenthal for Volunteering Victoria

For more information on volunteering as a Caring Mum or if you know a mum who needs help please call:

Michelle Kornberg – Caring Mums Program Coordinator
National Council of Jewish Women
131 Hawthorn Road, Caulfield 3161
Email: caringmums@ncjwavic.org.au
Tel: 03 9044 5405
Website: ncjwavic.org.au/caringmums

Twelve Days of Volunteering: It’s the most wonderful time of the year!

International Volunteers day 2016’s theme #globalapplause– give volunteers a hand, recognising volunteers worldwide and all they do in making peace and sustainable development a reality. UN Volunteers orchestrated a round of #GlobalApplause to recognise all volunteers everywhere and the contribution they make.

Volunteering Victoria continued the celebrations for twelve more days into the festive season and brought you the “Twelve Days of Volunteering” to reflect the diversity and broad cross section of volunteering activities that occur throughout Victoria, each and every day.

Volunteering:  ‘Time willingly given for the common good without financial gain’

The definition of volunteering provides and insight into the broader and more inclusive reflection of  the diversity of volunteering activities undertaken nationally. As International Volunteers Day has been celebrated throughout the world, here in Australia over 5.8 million^ individuals over the age of 15, who this year contributed over 743^ million hours of volunteering to the Australian community, celebrated in various ways. (^ABS 2015 study)

The twelve-day campaign was developed to recognise and celebrate our volunteers and support services within Victoria. Each day we shared volunteers support organisations, volunteer involving organisations or volunteers’ stories so we can celebrate their gift, brighten your day with the magic of active citizenship and share the powerful movement that is volunteering.  #Global applause – remember to give your volunteers and volunteer managers a hand.

They are at the heart of our community.

Volunteers’ gift to the community

PRICELESS

 

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Twelve Days of Volunteering: Put a little love in your heart!

Volunteering Victoria is the peak body for volunteering in Victoria. Through our dynamic and transformative leadership we will promote and build a vibrant, prosperous and strong volunteering community that is inclusive, respected and sustainable. Our Vision is resilient communities and empowered and active citizens through volunteering.

We are the peak body for ‘all things volunteering’ (people and organisations) in Victoria, and in our leadership role for the volunteer sector we often have campaigns to raise awareness of the value of volunteering and the part it plays within our community, drawing examples of the diverse ways volunteering happens.

It is part of Volunteering Victoria’s purpose to support the growth & empowerment of the volunteering community.  Imagine the possibilities is a campaign to raise awareness of the value of volunteering to our community & the diversity of ways volunteering happens.

The development & implementation of the campaign is a working example of the power & depth of volunteering within our community. The campaign features real organisations, from real locations, aiming to help real people & causes. It showcases the diversity of volunteering & the true, full impact of volunteers

Its bursts a few stereotypical myths & ideas about volunteering and highlights that volunteers are active citizens making a difference & that volunteering can transform lives & communities

Each organisation has used the campaign to promote their service or cause, showcase the value of their  volunteers & attract new volunteers. It recognises the economic and social impact of volunteering and it provides an opportunity for members of our community to see the volunteer movement in action and draw their own interest in becoming   an active volunteer participant within their local communities.

Volunteer Support organisations’ gift to the community

1.5 million volunteers in Victoria supported local communities 12.3% care for a person with a disability, 29.5% care for a child other than their own.

In 2006,  $4.9 billion was contributed by volunteers to the Victorian economy

*Duncan Ironmonger report, data from ‘Key stats and Facts’ Volunteering Victoria

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Twelve Days of Volunteering: Oh Christmas Tree, Oh Christmas Tree how lovely are your branches

OC Connections, formerly known as the Oakleigh Centre has been in operation since 1950.
It started with a group of selfless parents who originally formed the organisation with one simple goal in mind: to find something better for their intellectually disabled children than what was being offered in the 1950s.
For many decades, those parents worked tirelessly to grow that goal and volunteered much of their time to take what simply began as 10 children attending an occupational play centre to what the organisation is today — one of Victoria’s leading providers of disability services.

OC Connection’s Vision is: To enable people to live a life they choose within a society that values individuals for who they are, respects their rights and encourages participation in everyday life.

They deliver a range of specialised and innovative support services to enhance the quality of life for people living with disability, and their families. Integral to enhancing lives is the encouragement to achieve maximum independence as active members of the community

Today, OC Connections provides services to more than 500 adults in the areas of employment, residential, recreation and day services.

Donna Wragg, Volunteer Coordinator was attracted to the role because of the strong tradition of volunteering that has been part of the organisation since its inception.

“I firmly believe in the core values of the organisation which are choice, opportunity, respect and equality. You see these values in every aspect of what the organisation does. There is an amazing feeling of warmth that just envelops you when you walk through the front door, from the participant’s artwork hanging on the walls to the cheerful greeting you get from one of our residents who volunteers on reception you just cannot have a bad start to your day.”

At present OC Connections have around seventy volunteers involved in every aspect of the organisation. The volunteers build and nurture relationships with their participants and share a breadth of knowledge and skills. They support the staff and participants during outings and activities, fundraise for and promote the organisation.

The volunteers also contribute to providing governance, they help maintain the organisations grounds, run the Op Shops they are all encompassing within the operations of the organisation.

“Volunteers provide the organisation with the opportunity to develop and deliver services that we otherwise couldn’t. They share their cultures and bring diversity.”

At the moment OC Connections are in the middle of our annual Christmas tree festival.
Since the early 1960s, OC Connections has been selling Christmas trees to raise funds for the people they support. Each year, they source fresh quality trees from a local farm to sell throughout December.

“We also have a Christmas tree shop that offers a beautiful range of cards, decorations and high quality tree stands. This is our biggest fundraiser of the year. The Tree shop is opened from 1pm-6pm Monday to Friday and 8am-6pm Saturday and Sunday.”

The festival is staffed by volunteers and all profits go to the Centre’s programs. The festival is an opportunity for the organisation to provide fundraising and donations. This is heavily relied upon to supplement their services, enabling OC Connections to buy additional items, like specialist equipment, or to fund lifestyle activities, all things that work towards ensuring they can provide not only services that are of the highest possible standards, but that all those that they support have the opportunity to lead active, involved lives with dignity and independence.

Over the four weeks of the festival, around seventy volunteers will unload Christmas trees, help customers buy a tree, bail trees, carry trees to cars, look after the trees by watering them and trimming them, whilst also selling ornaments and cards.

Volunteers are drawn from many different pockets of the community. Some of the volunteers are friends and family of the organisations participants, some got involved because they have always bought their trees from OC Connections and they want to give back to the organisation so that they can continue their valuable work. Some are staff members who give up their free time on the weekends, others corporate volunteers but many come from the local community. All of this equates to about 500 hours of volunteering.

The organisation receives both State and Federal Funding and without this and the volunteers, the work that is done, could not continue.

“Our organisation is passionate about not only engaging volunteers but ensuring that they have a meaningful relationship with us. We believe that every volunteer role should have a clear purpose that not only adds value to the organisation but ensures that the volunteer feels valued.”

“Volunteer’s play a vital role in assisting us to provide a broad range of services and programs. They are an integral link to the community and our organisation is so much richer for the wonderful contribution they make.”

Throughout 2015-2016 volunteers generously gave 10,020 hours of their time (equivalent to the work of just over five full-time employees) to work within the opportunity shops; activity programs; assisting residents in supported accommodation, they strongly supported the organisation during the weekends; at OCI and with fundraising events. The volunteers work one on one with participants, or accompany groups or families to enjoy a break at Tootgarook holiday house or on community outings.

Volunteers gift to the community
10,020 hours of volunteering, $349,597.00* dollar value of twelve months volunteering.
500 plus disabled adults supported in employment, residential, recreation and day services
*hourly rate for volunteer was calculated using the Duncan Ironmonger Report 2016 projection

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Twelve Days of Volunteering: New gathering space brings big benefits

Healesville Indigenous Community Services Association (HICSA) provides a range of vital services to the Aboriginal and Torres Strait Islander community in and around Healesville, Victoria.  Its current site, on a long term lease from Yarra Ranges Council, includes a basic shed which has been used previously as a metal workshop and for storage and art related programs.

As part of a wider upgrade of its facilities to improve community infrastructure, HICSA needed to renovate the shed to make it fit for year-round use, and for a wider range of activities.

With funding in place and local builders sourced for the renovation, HICSA approached ICV to find a skilled volunteer who could help scope, plan and supervise the works.

ICV volunteer Noel generously offered his time and experience to HICSA, helping identify the materials required, liaising with council and builders regarding permits, and supervising the renovation.

HICSA is delighted with the results. New reverse cycle air-conditioning was installed for year-round comfort, and a tracking system was installed for hanging art exhibitions in the ample space. Showcasing Aboriginal and Torres Strait Islander art is now raising much-needed revenue for the HICSA and local artists.

HICSA Executive Officer Health Promotion, Anne Jenkins, said the shed would be used for youth activities, including dancing and painting, and as a meeting space.

“Without Noel’s support this project would have taken us much longer to complete.  His expertise in the area was exactly what we needed, and more!”

“We are always in need of assistance from volunteers as it’s what helps keep our organisation running.”

 

Volunteers gift to the community

Abundance of riches by sharing;

Cultural awareness; showcasing Aboriginal and Torres Strait Islander art

Developing the next generation via youth engagement 

*hourly rate for volunteer was calculated using the Duncan Ironmonger Report 2016 projection

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Twelve Days of Volunteering: Hark the herald Angels sing …Glory to the CBM Volunteers!

CBM International works in 63 countries around the world to transform lives. It was established in 1908 by German pastor Ernst Jakob Christoffel, who built homes for children with disabilities in Turkey and Iran. In low income countries, people living with disability are often unable to access basic rights and services such as education and healthcare, and are often excluded from employment, and social and community activities. CBM seeks to empower people living with disability in the world’s poorest countries, transforming their lives and breaking down the barriers in their homes and communities that stop them from reaching their full potential.

Sue Reid, Volunteer Coordinator – Support Services Team, started as a volunteer in the organisation before landing a paid job in CBM’s donor department . When the opportunity came up to have a change in role she thought it would be great to work with CBMs amazing volunteers. Sue shares the role of Volunteer Coordinator with Elizabeth Churchward and they have been working together for 7 years.

“The thing that attracted me to the role was just to be with people giving their time to volunteer,” she explains.

CBM have approximately eighty volunteers. Sixty volunteers attend the Melbourne office where they do everything from mailing receipts to supporters, collating major donor packs, to data and International Programs work. They help the Australian Disability and Development Consortium (ADDC) where volunteers helped put together a series of videos “Together towards an inclusive world” – a huge project involving a number of volunteers producing the videos and project managing the job.

Twenty of the volunteers are working external to the office performing other support functions. They are regional coordinators for CBM church engagement and they work all over Australia.

There are two projects that Sue and Elizabeth shared with Volunteering Victoria. Miracles Day and the Transcriptions Project.

Miracles Day is the biggest annual phone in campaign to transform the lives of over 25,000 of the world’s poorest men, women and children living with cataract blindness.
There are more than forty volunteers involved in preparing for a six-month lead-up. In total, they spent around 200 hours ensuring that Miracle Day is always a successful event. This includes doing all the catering for the staff and volunteers who spend the day on the phones. In 2016, this project raised enough money to restore the sight of 25,000 people.

The second project is where volunteers transcribe interviews from audio or video footage. The interviews come in from the field, primarily from Africa or Asia. The transcriptions are used in CBM promotional material, often as subtitles in videos. Twelve volunteers have taken about 250 hours so far this year to complete these transcriptions. This is really important work because the people with disability being interviewed helps show the work of CBM and ensures the voices and experiences of people with disability is heard and promoted.

The recipients of CBM are people with disability living in some of the poorest places around the world. CBM’s work supports them to reach their full potential. For example, CMB provide surgeries so people can see or walk again, provides rehabilitation and assistive devices to support people with disability attend school, gain a livelihood and actively participate in their local communities. The result is that people with disability can lead a fuller life and their communities benefit from their talents and contributions.

When asked if volunteers were unable to support the work of CBM Sue provided a quick response.

“Our volunteer program is so strong, with very faithful and committed volunteers. We would all be sad if this was to stop. It would have a financial impact on our organisation. For example, last year, volunteers did 4,750 hours and the equivalent wage cost to CBM would have been over $125,000. It would also put pressure on all departments if they had to do this work themselves. And finally, it would be an enormous social loss to the volunteers. Coming to CBM is a real highlight for them”

“We have one elderly lady who has been coming here for years and it’s had a huge impact on her. She’s so much more positive and confident. We also have a solicitor who, while on materiality leave, was worrying about how she would cope when she got back into the workforce. She ran a major project for us and now has the confidence to look for employment. It’s lovely to see people get their confidence back.”

Funded from a range of sources, including local donors, the Federal Government, and philanthropic contributions. The senior management of our organisation are all incredibly supportive of the volunteer program and very committed to volunteering, which is one of the reasons our program is such a success.

“Our board members are all volunteers themselves. It’s wonderful to see that the ethos of service goes all the way to the top of our organisation.”

2015 volunteers did 4,750 hours.

This provides volunteers with social and administrative skills, while knowing that every hour of volunteering is helping people with disability reach their potential in the poorest places around the world.

Volunteers gift to the community
$165,727.50* dollar value of volunteering, that is 4,750 hours of volunteering
25,000 people with restored vision throughout the world
Endless other support provided to vulnerable and disadvantaged people with disabilities
*hourly rate for volunteer was calculated using the Duncan Ironmonger Report 2016 projection

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Twelve Days of Volunteering: We need a little volunteering!

For many a day at the beach is a regular part of summer in Australia.  But, for so many disadvantaged children, a day at the beach is a luxury that they don’t often get to experience.

Volunteer, Katerina Karamitsios recently contributed to a program in collaboration with year eleven and twelve students who raised money for Ardoch Youth Foundation. The money supported students in the local community to spend a day at the beach.

For Katerina, this simple act is just part of her long history of volunteering. As well as Ardoch Youth Foundations, Katerina also worked with a Tech Group project that brought the generational gap closer by having primary school students help the elderly in the community with any technological problems that they may have. This program allowed the young people to provide the opportunity to impart their experience in a modern day world with the maturing generation.

Katerina’s volunteering also included supporting a volunteering help desk, providing services to allow local members of the community to find volunteering opportunities within an area of interest or skill level that they would like to share with their community. During a typical day of volunteering, people would come to the local library and seek the support and advice from Katerina and her co-volunteers to find the most suitable role for them. The skills that were developed during this activity included communication with various people from diverse backgrounds, interview skills, empathy and many more soft skills people often do not think about. Volunteering provides many opportunities not only to increase your own sense of community but also in the development of personal skill sets that support you in other areas of your life.

Katerina also was able to contribute to critical administration work for a not for profit organisation with their governance requirements and provided support on the committee for a mentoring program that was being developed for at risk high school students. The skills Katerina provided to her volunteer role not only supported the functions of the organisation but provided her with support to complete a nationally recognised certificate to enable her to benefit in the long term in a career pathway.

Over a period of four months on the student-based projects Katerina volunteered 300 hours of her time and skills to support the desire for the young people to contribute to their local community. She travelled 420km over this period to provide mentoring and support to each of the projects

“The agency I was with were doing amazing things for the community, they were very involved and were making big changes to make life better for all those living there.”

At present Katerina is between volunteering roles due to family commitments but assured Volunteering Victoria.

“The main reason I would get back to volunteering is to make the community more connected. Volunteering is a great way to make new friends, give back and make life more beautiful”

Volunteers gift to the community
$10,467.00* dollar value of volunteering, $315.00 worth of petrol used.
Countless young and mature individuals mentored and supported

*hourly rate for volunteer was calculated using the Duncan Ironmonger Report 2016 projection

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Twelve Days of Volunteering: Sleigh Rides for Santa and L2P Program in Ballarat

“United Way Ballarat has been active in the local community for over 30 years. We raise money from local businesses, and then use that money to distribute amongst community organisations and charities that need help; many of these charities, people haven’t even heard of,” explains Torie Campbell, L2P coordinator at United Way Ballarat.

“We try and fund things that fly below the radar, those that don’t get high profile. We don’t normally run direct programs but a few years back when one of the agencies we funded was going to shut down we looked at their L2P Learner Driver Mentor program and decided it was a good fit with what United Way is about.”

Torie was drawn to the L2P program because it involves people of all ages and walks of life and believes it makes a difference in the local community. The fact that no two days are ever the same and each day brings with it new challenges, also interests her.

“Those who already have a driver’s licence forget how important having one is, and how much time and commitment it takes to obtain 120 hours of experience. Having a licence can open up so many doors to opportunities that may not have been available without a licence.”

After spending 18months in the role of coordinator, Torie looks back fondly on those whose lives have been changed by this program and who she considers success stories in the community.

“I can’t wait to see what amazing things the young people will do with their newfound freedom.”

The program currently has 50 trained volunteer mentors and an additional 12 volunteers who sit on the steering committees. The L2P Learner Driver Mentor Program assists learners without access to a supervising driver or vehicle to gain the 120 hours of driving experience required to apply for a probationary licence. Young people are matched with fully licensed volunteer mentors and use a sponsored vehicle to gain supervised driving experience. All learner drivers accepted into the program receive a number of professional driving lesson form a qualified driving instructor.

from January to November 2016, a total of eighty-one young people have accessed the program. 40 Volunteer Mentors have volunteered 2450 hours. 25 learners have graduated to obtain their probationary licence – and they still have December of 2016 to go!

This program helps disadvantaged learners to gain driving experience. Some do not have parents or positive role models for various reasons, who are able to help them achieve this. Some young people have been in out-of-home care most of their lives. Others have parents who are supportive but may not been in a position to offer this kind of support.

“It definitely contributes to all involved, the learners gain a tangible licence that can lead to a job or study or just help them get mobile and also gain confidence in their abilities. The volunteers feel they have contributed to a safer community by giving these young ones the skills needed to be safe road users. By spending time with these learners, they give them a positive influence and support they might otherwise not have received,” Tori adds: “Sometimes this positive accepting influence may be the only one these young learners have ever had in their lives.”

The personal growth and achievement obtained by these young people is both obvious and beneficial in assisting them build a stronger sense of worth, accomplishment, confidence and a positive direction for the future. The entire process of the L2P learner driver program is extremely valuable for both the learners and volunteer mentors who make this program possible.

If funding and volunteers were not available for this program it would be a shame for Ballarat. This is evident by the growth L2Phave experienced over the past 12 month. The is waiting list has doubled, with 40 people waiting to take part in the program. They have also doubled the number of learners the program has on the road. This has been made possible with the help of VicRoads, TAC and also local agencies who see the value for their young clients and provide them with extra funding.

United Way Ballarat currently have funding from TAC via VicRoads, that comes to them via City of Ballarat and Golden Plains Shire. This covers forty places on the program to be offered to the community. There is also funding from local agencies like: Ballarat Group Training, Berry Street, Child and Family Services (CAFS), Centacare, Youth Justice, Centre for Multicultural Youth and Ballarat Community Health who have provided additional funding to add an extra thirty places.

Torie added: “I love my job and the small part I play in this remarkable program. This program would not run if it didn’t have passionate, dedicated and supportive volunteers. If you were to pay in monetary value for the hours our volunteer mentors have spent over the past eleven months with learners it would be $147,000 in professional lessons. That’s 2450 hours x $60 and hour (average cost of a professional lesson). However, you can’t put a price on the value of the ‘mentoring’ and ‘friendship’ given by the volunteers.”

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Twelve Days of Volunteering: O come, all ye faithful Volunteers!

Patricia Vanschyndel, initially started volunteering when she was in primary school for the Friends of Moe and District Handicap Group.

That gave her the volunteering ‘bug’.

She then provided support for the elderly at Moe Hospital in the geriatric ward, volunteered in Perth supporting homeless, worked with Clean WA to help guide and support families and currently works with Interchange Gippsland and has done so for the past two years.

Patricia was asked by Volunteering Victoria how often she currently volunteers.

“Not as much as I’d like to due to work and family commitments, I try to volunteer once per month.”

Even though Patricia’s other commitments limits her desired capacity to volunteer, she still managed to provide 96 hours of volunteering over the past twelve months. She currently volunteers with Interchange Gippsland and joins the participants and groups on activities in the bus, often traveling to Melbourne and back.

Patricia likes to be able to help people, and learn more as she interacts with many different people.  She started an aged/disability course when she moved back to Victoria, which led her to placement hours with an organisation that worked with people with disabilities. After she completed her course placement hours with Interchange Gippsland, she loved it so much that she never left.

“I continue to volunteer as I enjoy it, I also really liked the organisation (Interchange Gippsland) and the activities that they provide to their participants. The staff at Interchange Gippsland are wonderful, and always easy to approach.”

Volunteers gift to the community
$3,349.00* dollar value of twelve months volunteering.
Countless lives touched by the respite the volunteers provide for families within this program
*hourly rate for volunteer was calculated using the Duncan Ironmonger Report 2016 projection

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Twelve Days of Volunteering: Do they know it’s Christmas time?

Community Support Frankston originally commenced as a citizen’s advice bureau 48 years ago, similar to many grass roots community organisations, it was founded by volunteers and remains largely reliant on volunteer commitment.

In 1968, Community Support Frankston received 300 requests for emergency relief and distributed $2000 to the community. In 2016, this figure grew significantly. Community Support Frankston received more than 7000 requests for emergency relief assistance, and distributed more than $360,000 in cash and in kind support to vulnerable members of the community – the majority of who are living below the poverty line.

Programs that Community Support Frankston provide include;

Emergency Relief – assistance with food (perishables and non-perishables), other vouchers, utility and phone debts, accommodation expenses, education costs, travel, medical, pharmacy, optical and dental costs. Community partnerships provide laundry and mobile shower services.

Community Support Frankston’s information program produces 35 plus community support brochures that focuses on ‘local’ supports as much as possible and includes this information online.

Tax Help program is a co-location of financial counsellors, Royal District Nurse Services and Homeless Person worker, working with a Centrelink outreach support worker.

Steven Phillips, current Manager, explains what attracted him to his current role.

“I actually commenced as a volunteer at CSF back in 2003 and was a volunteer interviewer (community worker). After finishing up with interviewing I spent some time with the organisation as a board member before returning as Manager in 2014. Initially the attraction to the role (community interviewer) was to be involved with something bigger than myself, as a 21-year-old that was still finding their own way in the world. What attract to me to returning as Manager was knowing how important the volunteers are to people so down on life that they often have nowhere else to turn. To come back and lead an organisation that’s so focused on treating people less fortunate than most with kindness, respect and dignity is a privilege.”

Community Support Frankston have 100 volunteers, who provided 13,357 hours to assisting the local community last financial year.
With the closure of a community meals program and a community breakfast that had been providing up to 10 community meals per week for the past 20 years, interim meal arrangements have meant that food relief through Community Support Frankston is the last major safety net for people experiencing homelessness and severe financial crisis. Suspension, or even further reductions in funding would have dire consequences for vulnerable people in Frankston. With thanks to the Federal, and Local Government, philanthropic and volunteer support this program continues to support the City of Frankston’s most vulnerable.

“CSF collaborates and co-operates with stakeholders to provide support to individuals and families experiencing financial crisis and other disruptions to their lives. Our aim is to assist them to become more self-reliant and resilient through the acquisition of knowledge and problem-solving skills in addition to providing financial and material support,” says Steve Phillips.

Download Community Services Frankston’s story as a PDF.