Volunteer Management Toolkit

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Attracting and retaining volunteers is not easy, largely because volunteering involves freedom of choice on the part of the volunteer. People who feel empowered, rewarded and appreciated in their volunteer role are more likely to contribute to and continue in that role. Implementing a comprehensive and successful volunteer program requires time, commitment and personnel, as well as an understanding of why people volunteer.

A well-managed and designed volunteer program will acknowledge the reasons for volunteering and strive to meet the needs of the volunteers by recognising their contribution. Success in doing so will return many benefits, both to the volunteer and the organisation they work for.

To help you manage your volunteers, we have developed a range of simple tools and templates – feel free to download these template and adapt then to the needs of your organisation.

Are you a sports club or organisation?

Given that an active volunteer workforce is critical to Australian sport, it is perhaps surprising that very few sporting organisations have a dedicated focus on volunteer management.  That’s why Volunteering Victoria has developed a free sports specific Volunteer Management Toolkit to help clubs support their volunteers. Download  Template Package.


 

Volunteer Management Toolkit

Download the Toolkit

Download the complete toolkit in one easy to adapt document

WHAT’S INSIDE?

VOLUNTEER READY

  • Assess Your Needs
  • Screening Volunteers
  • Assessment
  • Position Descriptions
  • Application Form
  • Interview
  • References
  • Working With Children Checks/Police Checks
  • Induction
  • Supervision
  • Feedback

RECRUITMENT

  • Recruiting For Diversity
  • Where Your Organisation Can Find Volunteers
  • Tips For Finding Volunteers

GET YOUR VOLUNTEERS STARTED

Policies and Procedures

  • Sample Volunteer Policy
  • Sample Information Privacy Policy Procedures
  • Purpose
  • Position Descriptions
  • Employ a Volunteer Coordinator
  • Sample Privacy Policy
  • Example Organisation Procedures
  • Collecting Information About Your Volunteers
  • Sample Volunteer Application Form

Induction Processes & Manuals

  • Induction Checklist
  • Sample Induction Checklist For New Committee Members
  • Welcome Letter
  • Contact Details
  • Committee Charter Ideas
  • Transparency And Responsibilities To Members
  • Sample Committee Member Codes Of Conduct
  • Additional Documents

Sample Volunteer Induction Manual

  • Welcome to our Organisation
  • Organisation History
  • About Our Organisation
  • Benefits of Volunteering at our Organisation
  • Contact Details: Organisation
  • Contact Details: Outside Organisation
  • Contact Details: Emergency
  • Role Description

ORGANISE YOUR VOLUNTEERS

  • Volunteer Information Sheet
  • Expense Reimbursement
  • Expense Claim Form

ACKNOWLEDGE YOUR VOLUNTEERS

  • Recognising Volunteers – Ideas
  • Certificate of Thanks Templates

DEVELOP YOUR VOLUNTEERS

  • Sample Volunteer Survey
  • Training Needs Analysis Tool
  • Performance Assessment and Feedback Tool

KEEP YOUR VOLUNTEERS SAFE

  • Risk Management
  • Sample Health and Safety Policy
  • Sexual Harassment
  • Sample Sexual Harassment Policy

COMMUNICATE WITH YOUR VOLUNTEERS

  • Dealing With Conflict
  • Social Media Policy

When Volunteers Depart

  • Exit Interview
Download the Toolkit

Acknowledgements

We are grateful for funding support provided by Sport and Recreation Victoria. Special thanks also to ClubHelp.

Produced in partnership with

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Looking for other ways to support volunteer management? Volunteering Victoria is here to support you. Learn more about our Learning and Development program, consulting and skilled volunteering services