Annual Membership Survey

Our Annual Membership Survey is an important opportunity to engage with our members and help ensure our work supports you and your organisation.

2022 Results

Thank you to all our members who took the time to complete our 2022 Member Engagement Survey.
See below for a summary of the results.

Comparison table

Year  2018 2021 2022
Responses 128 110 99
Satisfaction  6.78  7.33  7.39 
Net Promoter Score  4  27 31

Satisfaction

74
Overall member satisfaction
30
Highly satisfied
(rating of 9 or 10)
41
Satisfied(rating of 7 or 8)
28
Less satisfied(rating of 6 or below)

Recommendations

31
Net Promoter Score
8
Average likelihood of recommending to others

Net Promoter Score:
Customer satisfaction benchmark that measures the likelihood of others recommending your organisation or service to others. Scores range from -100 to +100.

Top 5 Key Drivers for Membership

  • Access to resources (67%)
  • Gain new ideas and strategies (55%)
  • Participate in training opportunities (46%)
  • Access to advice and support (42%)
  • Support the sector (41%)

Successes

  • Staff professionalism (friendly, reliable, helpful, knowledgeable, responsive)
  • Support, information and resources provided
  • Quality and value of training
  • Networking opportunities

Areas to Improve

  • Variety and availability of training offerings
  • Increasing networking opportunities
  • Online event functionality
  • Extending reach and accessibility in regional areas
  • Greater government influence

Advocacy

Our members’ perception of Volunteering Victoria’s advocacy efficacy:

  • 59% feel we are effective in influencing State Government and members on policy matters that impact volunteering
  • 64% feel we are effective in supporting Volunteering Australia, State Peaks and others to succeed in the changing world of volunteering
  • 51% feel we are effective in enabling members to advocate within their own sector to support the rights, well-being and interests of volunteers
  • 84% feel we are effective in developing and promoting resources that improve the volunteering sector and the volunteering experience

Member Opportunities

55
feel they have opportunities to contribute to our purpose
71
feel they have opportunities to contribute to meetings, events and advisory groups
69
feel they have adequate opportunities to network with other members

Areas of Focus for 2023

The main problems or barriers to volunteering that our members would like us to address in the coming year through our advocacy and policy work:

Screening

Volunteer recruitment

Funding

Inclusion & diversity

2021 Results

Satisfaction

73

is the average satisfaction rating of members

20

highly satisfied (rating of 9 or 10 out of 10)

49

satisfied (rating of 7 or 8)

32

less satisfied (rating 0 to 6)

Net promoter score

27

Our net promoter score

8

out of 10 was the average likelihood of members recommending us to others

What is the current status of volunteering activities? 

Interestingly, the timing of the survey coincided with the end of the latest lockdown. The responses showed a gradual return to life of volunteering activities with: 

35.4

where volunteering activities were still modified, with some continuing and some suspended or stopped

28.1

where most volunteering activities were continuing with some adaptation

16.7

in the process of re-starting their volunteer program

What is the awareness level of weVolunteer? 

53

know of weVolunteer

19

are unaware of the program

22

would like to know more

6

are registered to weVolunteer

How effective is the advocacy from Volunteering Victoria? 

42

agree that Volunteering Victoria is successfully influencing State government and members on policy matters

38

agree that Volunteering Victoria is successfully supporting Volunteering Australia, State Peaks and others to succeed

20

agree that Volunteering Victoria is successfully enabling members to advocate within their own sector to support volunteers

47

agree that Volunteering Victoria is successfully developing and promoting resources that improve the volunteering sector

54

agreed with all the four options

Top 5 key drivers for membership

The five key drivers behind our members’ decision to join Volunteering Victoria were:

  • getting access to resources (71%)
  • access to advice and support (44%)
  • participating in training opportunities (40%)
  • gaining new ideas and strategies (36%)
  • being represented by the peak body (32%)